Non-Emergency Transportation Resource Center

NETRC offers transportation providers the resources, consultation, and support necessary for sustained success. Whether preparing to start a first contract, expanding, or optimizing existing business, NETRC is an indispensable business partner and advocate. Among other things, NETRC directly provides or arranges through our partners unparalleled access to insurance coverage, software, equipment, supplies, best business practices, business solutions, valuations, and consulting.

NETRC is administered by a team of former interdepartmental executives, drawn from a national Non-Emergency Transportation (NET) management company and a national insurance broker. Our organization includes professionals with 360-degree knowledge of NET Services, deep relationships with NET Providers nationwide, and seasoned insurance agents currently licensed in all 50 states.


By working tirelessly to set you up for success and offering solutions for every stage of your NET business, we will prove to you that at NETRC you aren’t just a member, you are part of the family.

Meet the Team

President & CEO

Tom McDonnell serves as the President and CEO of NETRC. He is responsible for the overall strategic direction of the company along with mergers/acquisitions and business development.

Tom also serves as CEO for Franchise Services of North America, Inc. (TSXV: FSN), a publicly traded franchise holding company with over 1,100 stores across North America. The primary focus of Franchise services is in the car rental industry where the company operates multiple brands involving more than 20,000 vehicles nationwide. He holds a Bachelor of Science in Business Administration from the University of Southern Mississippi.

Vice President & CFO

Prior to joining NETRC, Mike Ford spent more than 20 years as Vice President and Chief Financial Officer for a national non-emergency transportation broker and provider. His duties include the management of accounting, risk management and human resources. He also works closely with other departments to identify new business opportunities, manage existing client relationships, and ensure that our operations are safe and efficient.

Mike has a Bachelor of Business Administration degree from Millsaps College and became a Certified Public Accountant in 1984.

Director, Operations

Prior to joining NETRC, Cynthia Rasco spent more than 17 years managing transportation operations as Project Director and Operations Manager for a national non-emergency transportation broker and provider and has managed customer service and operations in multiple locations for a Fortune 500 company, Southwest Airlines.   As Director of Operations, Cynthia is responsible for oversight of the company’s operations units.

Cynthia has a Bachelor of Arts Degree from Rasmussen College. She holds a certification for Call Center Management from Benchmark Portal.

Director, Business Development

Caleb Smith joined NETRC in March of 2018 as Business Development Director. Prior to joining NETRC, Caleb worked for Align Technology (the maker of Invisalign) as a Financial Analyst supporting Worldwide Commercial Operations and Global Marketing. Caleb started his career as an Analyst at Highland Associates, a leading independent institutional investment advisor in Birmingham, Alabama. He earned his undergraduate degree at Samford University, where he graduated cum laude with a Bachelor of Science in Business Administration with a Finance concentration.

Director, IT

A seasoned IT leader with nearly two decades of director-level experience, Rob graduated cum laude from Auburn University. He joined NETRC to oversee all aspects of the company’s information technology systems and services, including data integration and business process automation. Prior to joining NETRC, Rob led IT operations for the largest car rental franchisor in North America for more than a decade. During that time, he successfully presented plans to the Federal Trade Commission (FTC), and designed an IT infrastructure with accomplishments recognized by USA Today. Rob is experienced in all aspects of project life cycle, budget projection and tracking, management of IT personnel, project definition, coding, analysis, testing, documentation and training. He also has extensive programming knowledge in ASP.NET, VB. NET, XML, T-SQL, jQuery, JavaScript, SQL Server Reporting Services, SQL Server Integration Services, SQL Server Analysis Services, And Crystal Reports. Additional Technical expertise includes MS SQL Server, MS IIS Server, MS Project, and MS Visio.

Put the business services and support of the Non-Emergency Transportation Resource Center (NETRC) to work for you. As the premier provider of assistance to independent transportation business operators, we give our members all the tools needed to successfully grow and manage their business.